Privacy & Data Protection
Welcome to Baloobet’s Privacy Policy. This page explains how we collect, use, store and protect personal information when you use our online casino and sportsbook services in Canada. We respect your privacy and aim to be clear about what data we handle and why.
Types of data we collect
Personal data
When you register an account we collect personal details you provide, such as your name, date of birth, email address, phone number and residential address. We also collect identity documents and verification information when required for account verification and anti-fraud checks.
Technical data
We collect device and connection information to operate our service, including IP address, browser type, operating system, device identifiers and log data. This helps us maintain security, improve site performance and provide a consistent mobile and desktop experience.
Transactional data
We record activity related to your account and gameplay, such as deposits, withdrawals, bets, wins, losses, bonus use and game history. Payment method details are processed securely for transactions; we do not store full payment card numbers on our systems.
How we use your information
We use your data to create and manage your account, process payments, perform identity verification and comply with legal and anti-fraud obligations. Your information also supports customer service, dispute resolution, responsible gambling interventions and the delivery of product updates and relevant service messages.
Data protection practices
We protect personal information using administrative, technical and physical safeguards. These measures include secure connections, access controls, encryption where appropriate and staff training to limit access to authorised personnel. We continuously review security practices to respond to evolving threats.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences, analyse usage patterns and support targeted promotions where you consent. You can manage cookie preferences through the cookie banner or your browser settings. Disabling some cookies may affect site functionality.
User rights
You have rights over your personal information, including the right to access, correct and request deletion of data that we hold about you. You may also have the right to restrict or object to certain processing and to withdraw consent where processing is based on consent. We will respond to valid requests in line with applicable privacy practices.
Access, correction and deletion of data
If you want to review, update or delete your information please log in to your account and use the account settings where available, or contact our support team at [email protected]. We will guide you through the verification steps needed to complete your request.
Information sharing and third parties
We may share data with service providers that support our operations, such as payment processors, identity verification services and technical hosting providers. We also disclose information where required by law or to prevent fraud. We do not sell your personal information to third parties for advertising purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we handle your information.