Contact our team
If you have questions, account-related issues, technical concerns or general feedback, our support team is here to help. Contact us for assistance with deposits, verification, withdrawals or game access and we’ll respond with clear, practical guidance. You can reach us by live chat, email or phone. Our staff can also assist with responsible gambling tools, VIP requests and account settings, and you can expect timely, polite support.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email response within 1 business hour) |
| General enquiries | [email protected] (Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (response within 72 hours) |
| Phone | +1 416 732 4897 (voice & SMS) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is the fastest way to handle detailed requests, account issues or questions that need documents or explanations. Please email [email protected] with a clear subject line and your up-to-date contact details to avoid delays. Attach any relevant documents and include your account ID or registered email so we can process your request quickly and securely.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, and simple questions are usually handled right away via live chat or email. More complex issues, such as payment checks or account investigations, can take longer depending on their nature and required verifications. We’ll keep you updated until your case is resolved.
Feedback
Have a suggestion or spotted something we can improve? We welcome your feedback, ideas and feature requests. Send a quick note or use the site feedback form and our team will review it carefully. We use user input to refine features, fix issues and make the site easier to use. Thanks for helping us improve the experience for all players.